Cancellation & Refund Policy

1. Order Cancellation by Customer

• Before Dispatch: You may cancel an order free of charge at any time while the order status is "Pending" or "Confirmed" before the rider departs our store. You can cancel directly from the My Orders page or by calling store support at +91 91168 25150.
• After Dispatch / In-Transit: Once an order is "Out for Delivery", cancellation may only be processed if there has been an unexpected delay or if you reject the delivery upon arrival.

2. Cancellation by J Mart

In rare instances, J Mart reserves the right to cancel an order or specific line item due to:

• Unavailability of fresh stock or sudden quality issues discovered during packaging.
• Delivery address located outside our operational Laxmangarh radius (332311).
• Inability to reach the customer via the provided phone number to confirm delivery access.

In all such cases, our store team will contact you promptly, and any prepaid amount will be refunded in full.

3. Doorstep Returns & Item Replacements

Because groceries, dairy, and FMCG products involve hygiene and perishable constraints, our policy emphasizes immediate doorstep verification:

• Immediate Replacement: If you still want the item, our rider will bring an inspected replacement from the store within 30 minutes.
• Bill Adjustment: If you choose not to accept a replacement, the delivery executive will adjust your bill amount immediately on the spot.

4. Post-Delivery Grievances (Within 24 Hours)

If an internal quality defect is discovered after opening a sealed manufacturer package (e.g. flour contamination, sealed oil leakage, or stale dairy inside a sealed carton), please notify us within 24 hours of delivery:

• Send a photo of the item, batch number, and invoice to our WhatsApp helpline (+91 91168 25150) or email support@jmartlaxmangarh.com.
• Our store manager will review the claim and issue an instant store credit, UPI refund, or free home replacement.

5. Non-Returnable Items

Due to safety, health, and hygiene standards, the following items cannot be returned once accepted and opened:

• Personal hygiene products, soaps, toothbrushes, and grooming goods once opened.
• Perishable dairy items (fresh milk, paneer, curd) after 24 hours of delivery.
• Items damaged due to improper customer storage (e.g. chocolate melted in direct sunlight).

6. Refund Processing Timelines

7. Store Contact for Refunds