Privacy Policy

1. Overview

Welcome to J Mart, your local neighborhood supermarket located at Todi College Road, Laxmangarh, Sikar, Rajasthan 332311. We respect your privacy and are committed to protecting the personal data you share with us.

This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you visit our website, register an account, or order groceries through our platform.

2. Information We Collect

When you use J Mart services, we collect information necessary to fulfill your grocery orders and provide customer support:

• Contact Information: Your full name, email address, and 10-digit Indian mobile number.
• Delivery Details: Complete street address, nearby landmark, town (Laxmangarh), and PIN code (332311).
• Order History: Products purchased, quantities, delivery time slots, payment method (COD/UPI), and transaction records.
• Technical Data: Device browser type, IP address, and cookie identifiers used strictly for session security and shopping cart persistence.

3. How We Use Your Information

We use the collected information solely for legitimate operational purposes:

• Processing and delivering grocery orders directly to your doorstep in Laxmangarh.
• Sending essential transactional updates such as order confirmation, delivery dispatch, and OTP verification via SMS or email.
• Providing responsive customer support for replacements, cancellations, and order queries.
• Preventing fraudulent orders, bot traffic, and unauthorized access to accounts.

4. Payment Information Security

J Mart does not collect, process, or store sensitive payment credentials such as card numbers, CVVs, or UPI PINs. J Mart accepts only Cash on Delivery (COD) and UPI: for both, payment is made directly at your doorstep to our delivery personnel (UPI by scanning the J Mart store QR code in your own UPI app).

5. Information Sharing & Third Parties

We do not sell, rent, or trade your personal data to marketing agencies or third parties. We only share information with:

• Our In-house Delivery Team: Customer name, delivery address, and phone number are shared with our local Laxmangarh delivery riders strictly to execute delivery.
• Infrastructure Providers: Secure database, hosting, and authentication partners (Supabase, Vercel) operating under strict data security standards.
• Legal Authorities: When required by Indian law, judicial summons, or government authorities.

6. Data Retention & Your Rights

We retain your account details and order records as long as your account remains active or as required by applicable Indian tax and consumer protection laws. You have the right to inspect your personal data, update your address, or request account closure by contacting our store support.

7. Grievance Officer & Contact

In accordance with the Information Technology Act 2000 and Consumer Protection (E-Commerce) Rules 2020, if you have any questions or complaints regarding this Privacy Policy, please contact our designated store representative: