Shipping & Delivery Policy

1. Delivery Operational Area

J Mart operates a physical supermarket on Todi College Road in Laxmangarh. Deliveries are dispatched using our own dedicated local delivery team strictly within:

• Town Area: All mohallas, wards, and residential colonies of Laxmangarh municipal area (PIN: 332311).
• Adjoining Radius: Selected institutional and residential premises up to 5–10 km from our physical store.
• Inter-city Notice: We do not ship groceries to other cities or via third-party courier services (e.g. Blue Dart, Delhivery) as our products include perishables and fresh groceries.

2. Delivery Time Slots & Operating Hours

Orders placed on our web application are fulfilled between 8:00 AM and 9:00 PM IST, 7 days a week.

• Immediate Orders: Packed and delivered within 20 to 45 minutes under normal weather and traffic conditions.
• Late Evening Orders: Orders placed after 8:45 PM may be queued and dispatched during the first morning slot starting at 8:00 AM the next day.

3. Minimum Order & Delivery Fees

* The minimum order checkout threshold is ₹499. Orders below ₹499 cannot be processed for delivery.

4. Order Tracking & Rider Communication

Once your order is placed, you can monitor its real-time status in the My Orders section. When our rider leaves the store with your groceries, you will receive an SMS or WhatsApp notification. The rider will contact your registered phone number if they require landmark guidance upon arrival.

5. Doorstep Handover & Verification

Customers or designated family members are requested to be present at the delivery location. Please verify:

• Item seals, packaging integrity, and expiry dates on packaged foods.
• Quantities of dairy, fresh produce, atta, rice, and cooking oils against your bill.

Any discrepancy can be resolved immediately with the delivery personnel before payment is finalized.

6. Questions About Your Delivery?

If you have urgent questions regarding an out-for-delivery order, call our dispatch counter: